Front Desk
Define the concierge-style presence, desk procedures, resident-facing expectations and handoff process.
Surrey & Lower Mainland
Condo & Strata Security in Surrey, BC.
Guardem Security Ltd. provides condo and strata security in Surrey, including lobby and concierge coverage, visitor and delivery procedures, and patrols of approved common areas and parking levels. Duties, coverage hours and reporting are planned with your strata council or property manager and confirmed in the written proposal.
01
Front-desk
presence
02
Access & patrol
procedures
03
Documented
reporting
Live Building Plan / StrataProtection drawn around residents
Building zones assemble as the page loads · gold line indicates patrol direction
Building-based planning
Coverage designed around the building.
Strata security works best when the assigned duties are specific. Guardem documents the approved role, coverage hours, authorized areas, reporting expectations and escalation contacts before service begins.
Entrances
Document visitor, contractor and delivery procedures supplied by management for designated access points.
Common Areas
Plan observation and approved patrols for lobbies, amenity areas, corridors and other authorized spaces.
Parking
Set the requested patrol schedule for approved parking levels and recurring areas of concern.
Role / Access / Reporting
The security role is drawn around the resident experience.
Depending on the agreed scope, coverage may include the following. Each element is confirmed in the written proposal and procedures for the property.
Front-desk or concierge presence
Provide a professional visible presence at the approved desk or lobby location.
Follow visitor and delivery procedures
Follow visitor, contractor and delivery procedures supplied by strata or property management.
Observe designated entrances
Observe approved entrances, lobbies and common areas as defined in the scope.
Patrol approved common areas
Conduct scheduled patrols of approved common areas or parking levels.
Document incidents and concerns
Record incidents, unusual activity and building concerns using the agreed reporting format.
Escalate to the right contact
Escalate to property management, on-call contacts or emergency services under the approved procedure.
Security personnel should not be presented as property managers, bylaw officers or emergency responders. The proposal should define their authority and limits.
Plan around the building
The requested schedule can focus on the periods that matter most to the property, subject to staffing and the final written scope. Guardem is based in Surrey and reviews eligible strata and condo security requests across the Lower Mainland.
Before the building plan is finalized
Strata Security FAQs
Useful answers for property managers and strata representatives before Guardem prepares the written scope.
Can Guardem provide concierge-style security coverage?
Concierge-style security can be scoped for eligible properties, including front-desk presence and procedures defined by the strata or property manager.
Can guards issue strata fines or make management decisions?
The security role should follow the written authority provided by the client and applicable law. Enforcement or management decisions outside that authority should be escalated to the designated property contact.
Is overnight strata security coverage available?
Overnight coverage can be reviewed based on location, duties, schedule and staffing availability.
What determines the cost of condo security in Surrey?
Pricing depends on the required coverage hours, number of guard posts, front-desk duties, patrol areas and reporting requirements. Share your building address, preferred schedule and security concerns with Guardem for a proposal tailored to your property. Coverage and staffing availability are confirmed before service begins.
Next drawing / Your building
Tell Guardem about the property.
Include the building address, desk location, requested hours, access procedures and approved patrol areas.