Define Procedures
Confirm front-desk duties, building rules, visitor procedures, coverage hours, common areas and escalation contacts.
Concierge Security / Surrey & Lower Mainland
Concierge Security designed around the front desk.
Professional front-desk security support for eligible strata, residential and commercial properties, planned around visitor, contractor, delivery, access, common-area and reporting procedures.
01
Professional
front-desk presence
02
Visitor & delivery
procedures
03
Documented
reporting
Lobby Plan / Front Desk & AccessResident and visitor flow drawn around the building
Lobby plan assembles in sequence · gold route indicates arrival, verification, access and reporting flow
Building planning / Front desk operations
Coverage designed around the front desk.
Concierge security can combine a professional front-desk presence with client-supplied visitor, contractor, delivery and access procedures for eligible residential and commercial properties. Approved duties, schedule, common areas, reporting expectations and escalation contacts are documented before service begins.
Welcome & Verify
Maintain a professional front-desk presence while following the client's approved visitor, contractor and delivery procedures.
Support Access
Support approved access procedures and observe designated lobby, entry and common areas within the agreed scope.
Report & Escalate
Document reportable observations and follow the building's approved communication and escalation procedure.
Front Desk / Visitors / Access / Reporting
The security role is drawn around the building.
Before coverage begins, the front-desk duties, schedule, visitor and delivery procedures, common areas, reporting expectations and escalation contacts are confirmed for the property.
Professional Front-Desk Presence
Maintain a professional concierge-style presence appropriate for residential and commercial lobby environments.
Visitor & Contractor Procedures
Follow client-supplied visitor, contractor and entry procedures at the designated front desk or access point.
Delivery & Parcel Procedures
Support approved delivery and parcel-handling procedures defined by the property.
Access Support
Support approved access procedures for residents, occupants, authorized visitors and designated building areas.
Lobby & Common-Area Observation
Observe assigned lobby, entry and common areas and document reportable concerns within the approved scope.
Reporting & Escalation
Use the agreed reporting process and follow the property's communication and escalation procedure when required.
Guardem plans concierge security around the property's front-desk role, building procedures, schedule, authorized duties and reporting expectations rather than applying one generic lobby scope to every building.
Front-desk coverage is anchored to clear building procedures
01Professional Front Desk
02Defined Access Procedures
03Professional Communication
04Documented Reporting
Next drawing / Your building
Tell Guardem how the front desk operates.
Tell us the property type, city, coverage hours, visitor and delivery procedures, common areas, reporting expectations and desired start date. We will review the scope and next steps.